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Ticket 20161213_2

Ticket Number: 20161213_2Ticket State: CLOSED
Ticket Opened: 2016-12-13 10:41Ticket Closed: 2016-12-14 23:17
Ticket Description: Scheduled software upgrade CSCS Lugano
Scheduled Starttime: 2016-12-13 20:30:00Scheduled Endtime: 2016-12-13 22:30:00

Problem Description:

We will perform a software upgrade on the SWITCH 100Gb/s access router swiLG3.switch.ch
Traffic to/from CSCS Lugano will flow over the 40Gb/s secondary IP access. No service interruption is expected.

Affected:

From 2016-12-13 22:00 until 2016-12-14 14:42
Impact: no more redundancy
Service: network access
Sites: CSCS


Actions:


2016-12-14 23:18
The 100G linecard suffered a hardware issue and needed to be replaced. The spare card is up and running since 14:42 today. All services restored and software upgrade completed. Closing ticket.

2016-12-14 07:00
Rollback procedure completed. The 100G line card is still down. Troubleshooting will continue with the help of local IT staff.

2016-12-13 23:00
After the upgrade the 100G line card didn't boot correctly. Rollback procedures have been started.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.