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Ticket 20170220_1

Ticket Number: 20170220_1Ticket State: CLOSED
Ticket Opened: 2017-02-20 07:52Ticket Closed: 2017-02-20 13:13
Ticket Description: EHL power failure

Problem Description:

We got alarms from our routers located at EHL.
One of the two power supplies is without power at both routers.
We can not tell if it's the main or the USP power.

Affected:

From 2017-02-20 07:38 until 2017-02-20 09:03
Impact: Total loss of connectivity
Service: network access
Sites: EHL

Actions:


2017-02-20 13:14
EHL confirmed a major power outage this morning.

2017-02-20 09:03
Everything seems to be back to normal.
No feedback from EHL so far.

2017-02-20 08:33
swiEHL1 not reachable anymore - we guess USV is out of power.
swiEHL2 is still running.

2017-02-20 07:57
It was not possible to contact EHL by phone so far.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.