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Ticket 20170410_4

Ticket Number: 20170410_4Ticket State: CLOSED
Ticket Opened: 2017-04-10 14:50Ticket Closed: 2017-04-11 20:49
Ticket Description: Scheduled software upgrade swiCAR1
Scheduled Starttime: 2017-04-11 19:00:00Scheduled Endtime: 2017-04-11 21:00:00

Problem Description:

Due to security and bug fixes we will upgrade the software of our router swiCAR1 on Tuesday, April 11th between 19:00 and 21:00.
Internet access for Careum will be interrupted for the duration of the upgrade which is estimated at around 20 to 30 minutes.


Affected:

From 2017-04-11 19:27 until 2017-04-11 19:47
Impact: Total loss of connectivity
Service: network access
Sites: Careum


Actions:


2017-04-11 19:47
swiCAR1 back online with new software. All services restored.

2017-04-11 19:27
swiCAR1 shutdown for upgrade.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.