SWITCHlan Trouble Tickets

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Ticket 20170410_5

Ticket Number: 20170410_5Ticket State: CLOSED
Ticket Opened: 2017-04-10 17:03Ticket Closed: 2017-04-12 23:32
Ticket Description: loss of redundancy for site RKAU

Problem Description:

On April 10, from 14:27 to 14:45, we lost connectivity to our site in Kaiseraugst.

During cabling work unrelated to SWITCHlan, an incorrect fiber pair was pulled out at an intermediate site due to a documentation error. The fibers were replugged as soon as the mistake was noticed.

Affected:

From 2017-04-10 14:27 until 2017-04-10 14:45
Impact: no more redundancy
Service: network access
Sites: RKAU


Actions:


2017-04-12 23:33
The reason for the temporary outage could be located at an intermediate site where cabling work was done at that time .
Ticket closed.

2017-04-10 15:32
Litecom reports no problem was reported on their side

2017-04-10 14:55
contacted fiber provider

2017-04-10 14:50
power is ok, our equipment reports no power problem

2017-04-10 14:45
link restored

2017-04-10 14:40
contacted local staff in Kaiseraugst, asked to check power


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.