SWITCHlan Trouble Tickets

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Ticket 20170411_2

Ticket Number: 20170411_2Ticket State: CLOSED
Ticket Opened: 2017-04-11 17:13Ticket Closed: 2017-04-12 18:47
Ticket Description: Scheduled software upgrade swiSNF2
Scheduled Starttime: 2017-04-13 06:00:00Scheduled Endtime: 2017-04-13 06:30:00

Problem Description:

Due to security and bug fixes we will upgrade the software of our router swiSNF2 on Thursday, April 13th between 06:00 and 06:30.
Internet access of SNF will be unavailable during the upgrade which takes about 20 minutes.

* UPGRADE CANCELLED *

Affected:

From 2017-04-13 06:00 until 2017-04-13 06:30
Impact: Total loss of connectivity
Service: network access
Sites: SNF


Actions:


2017-04-12 18:47
Upgrade has been cancelled as we noticed that the model used at SNF is not affected by the security bug at all.

2017-04-12 17:29
New time slot for upgrade assigned, Thursday, April 13th 2017, between 06:00 and 06:30.

2017-04-12 12:00
Upgrade time slot has been suspended on request of SNF. New time to be determined this afternoon.



For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.