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Ticket 20170411_5

Ticket Number: 20170411_5Ticket State: CLOSED
Ticket Opened: 2017-04-11 17:28Ticket Closed: 2017-04-13 12:28
Ticket Description: Scheduled software upgrade swiHFH2
Scheduled Starttime: 2017-04-12 19:00:00Scheduled Endtime: 2017-04-11 21:00:00

Problem Description:

Due to security and bug fixes we will upgrade the software of our router swiHFH2 on Wednesday, April 12th between 19:00 and 21:00.
Internet access of HFH will be unavailable during the upgrade which takes about 20 minutes.

Affected:

From 2017-04-12 19:01 until 2017-04-12 19:17
Impact: Total loss of connectivity
Service: network access
Sites: HfH


Actions:


2017-04-12 19:17
swiHFH2 back online with new software. All services restored.

2017-04-12 19:01
swiHFH2 shutdown for upgrade.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.