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Ticket 20170418_4

Ticket Number: 20170418_4Ticket State: CLOSED
Ticket Opened: 2017-04-18 17:16Ticket Closed: 2017-04-20 10:10
Ticket Description: Scheduled software upgrade swiEIC2
Scheduled Starttime: 2017-04-20 06:30:00Scheduled Endtime: 2017-04-20 07:00:00

Problem Description:

Due to security and bug fixes we will upgrade the software of our router swiEIC2 on Thursday, April 20th between 6:30 and 7:00.
OPN access of HESSO-EIC will be unavailable during the upgrade which takes about 20 minutes.

Affected:

From 2017-04-20 06:30 until 2017-04-20 07:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HESSO-EIC


Actions:


2017-04-20 06:45
swiEIC2 back online with new software. All services restored.

2017-04-20 06:30
swiEIC2 shutdown for upgrade.

2017-04-18 17:19
added concerned e-mail addresses


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.