|Ticket Number:||20170418_4||Ticket State:||CLOSED|
|Ticket Opened:||2017-04-18 17:16||Ticket Closed:||2017-04-20 10:10|
|Ticket Description:||Scheduled software upgrade swiEIC2|
|Scheduled Starttime:||2017-04-20 06:30:00||Scheduled Endtime:||2017-04-20 07:00:00|
Problem Description:Due to security and bug fixes we will upgrade the software of our router swiEIC2 on Thursday, April 20th between 6:30 and 7:00.
OPN access of HESSO-EIC will be unavailable during the upgrade which takes about 20 minutes.
Affected:From 2017-04-20 06:30 until 2017-04-20 07:00
Impact: Total loss of connectivity
swiEIC2 back online with new software. All services restored.
swiEIC2 shutdown for upgrade.
added concerned e-mail addresses
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.