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Ticket 20170917_1

Ticket Number: 20170917_1Ticket State: CLOSED
Ticket Opened: 2017-09-17 10:07Ticket Closed: 2017-09-18 06:54
Ticket Description: Sommet redundant Internet access down

Problem Description:

Since 7:33 and 9:16 respectively, both BGP sessions with Sommet in Clarens and Bulle are down (State ACTIVE). The interfaces are up though. The reason therefore is unknown. We suspect a misconfiguration on the customer routers.

Affected:

From 2017-09-17 09:16 until 2017-09-17 13:56
Impact: Total loss of connectivity
Service: network access
Sites: Sommet


Actions:


2017-09-17 15:03
A Problem with the Firewall has been fixed by Sommet.
Everything is back to normal.

2017-09-17 14:03
Both BGP sessions came back up again at 13:56. Waiting for feedback from Sommet regarding the reason.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.