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Ticket 20171004_1

Ticket Number: 20171004_1Ticket State: CLOSED
Ticket Opened: 2017-10-04 16:30Ticket Closed: 2017-10-05 14:24
Ticket Description: Interruption of our fiber link Buchs - Vaduz

Problem Description:

Our fiber link Buchs - Vaduz went down unexpectedly. Our customer sites in Liechtenstein and Chur are still reachable, but have lost redundancy. The reason of the outage is currently unknown.

Affected:

From 2017-10-04 16:13 until 2017-10-05 14:13
Impact: no more redundancy
Service: network access
Sites: HTWCHUR, UNILI

Actions:


2017-10-05 14:25
Telecom Liechtenstein finished the repair of the fiber cable. The link is up and successfully tested.

2017-10-04 16:40
Because we suspect an interruption close to UniLI we called Telecom Liechtenstein who is the fiber provider of this segment.
We got the information that they are investigating the problem.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.