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Ticket 20171122_1

Ticket Number: 20171122_1Ticket State: CLOSED
Ticket Opened: 2017-11-22 08:28Ticket Closed: 2017-12-12 13:58
Ticket Description: Scheduled interruption of fibers in Lausanne
Scheduled Starttime: 2017-12-12 00:01:00Scheduled Endtime: 2017-12-12 06:00:00

Problem Description:

Due to damages on the fiber cable between Vennes and Chalêt-à-Gobet, our fiber provider needs to replace the cable. This will interrupt one of our city rings in Lausanne. Also, we will lose all connections to our router swiEHL2.
No service will be interrupted - all network traffic will be automatically routed to backup path. All concerned services will lose redundancy.

Affected:

From 2017-12-12 00:21 until 2017-12-12 13:10
Impact: no more redundancy
Service: P2P/OPN
Sites: HESSO-AVP, HESSO-EESP

From 2017-12-12 00:21 until 2017-12-12 13:10
Impact: no more redundancy
Service: network access
Sites: EHL

Actions:


2017-12-12 14:01
SIL / Citycable fixed the problem.
There was a mistake during fiber splicing.

2017-12-12 10:40
The link is still down. We once more called the fiber provider.
They are investigating and promised to provide feed back as soon as possible.

2017-12-12 08:00
The links have not been restored yet. The fiber provider has been contacted and is investigating.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.