SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20180412_1

Ticket Number: 20180412_1Ticket State: CLOSED
Ticket Opened: 2018-04-12 16:21Ticket Closed: 2018-04-14 08:53
Ticket Description: Scheduled software upgrade swiAVP2 and swiESP2
Scheduled Starttime: 2018-04-14 07:00:00Scheduled Endtime: 2018-04-14 08:00:00

Problem Description:

Due to severe security bugs we will upgrade the software of our router swiAVP2 and swiESP2 on Saturday, April 14th between 07:00 and 08:00.
OPN access of HESSO-AVP and HESSO-EESP will be unavailable during the upgrade which takes about 20 minutes.

Affected:

From 2018-04-14 07:00 until 2018-04-14 08:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HESSO-AVP, HESSO-EESP, HESSO-La Manufacture


Actions:


2018-04-14 07:47
swiESP2 back online

2018-04-14 07:30
swiESP2 reloaded for upgrade

2018-04-14 07:17
swiAVP2 back online

2018-04-14 07:00
swiAVP2 reloaded for upgrade


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.