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Ticket 20180625_1

Ticket Number: 20180625_1Ticket State: CLOSED
Ticket Opened: 2018-06-25 16:39Ticket Closed: 2018-07-16 12:52
Ticket Description: WSL primary and backup interfaces down

Problem Description:

The access interfaces towards both the primary and backup WSL Internet access ports went down on Monday June 25th at around 16:18 today and came back up at around 16:43.
No reason known yet. We assume it was something on the WSL side.

Affected:

From 2018-06-28 11:14 until 2018-06-28 11:20
Impact: Total loss of connectivity
Service: network access
Sites: WSL


From 2018-06-25 16:18 until 2018-06-25 16:43
Impact: Total loss of connectivity
Service: network access
Sites: WSL


Actions:


2018-07-16 12:51
Didn't get any feedback from WSL, closing ticket.

2018-06-28 11:14
Both access links primary and backup to WSL Birmensdorf went down again.
No obvious reason known yet. Waiting for feedback from WSL.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.