SWITCHlan Trouble Tickets

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Ticket 20071223_1

Ticket Number: 20071223_1Ticket State: CLOSED
Ticket Opened: 2007-12-23 01:49Ticket Closed: 2007-12-24 10:12
Ticket Description: SWITCH router swiBE1 at UniBE/Chemie unreachable

Problem Description:

Since Saturday 22.12.2007, 18:18, the SWITCH backbone router swiBE1 at UniBE/Chemie is unreachable. No reason for the problem can be found from remote without local assistance. Access to UniBE and all sites behind it is granted through a redundant path.

Affected:

From 2007-12-22 18:18 until 2007-12-24 10:03
Impact: undefined (loss of redundant access router; fiber redundancy is still available though)
Sites/Services: UNIBE


Actions:


2007-12-24 10:03
swiBE1 up after a reboot. No indication about the root of the problem is available so far.

2007-12-24 09:51
contact to UniBE staff established. A cold start of our router will be tried within half an hour.

2007-12-24 09:28
still unable to contact anybody at UniBE

2007-12-22 19:13
email alert by Netwatch

2007-12-22 18:18
swiBE1 no longer reachable


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.