SWITCHlan Trouble Tickets

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Ticket 20080317_2

Ticket Number: 20080317_2Ticket State: CLOSED
Ticket Opened: 2008-03-17 16:58Ticket Closed: 2008-03-18 09:45
Ticket Description: Network AS20773 (Host Europe) unreachable

Problem Description:

Since this morning, AS20773 is unreachable for SWITCH customers.
This includes the following networks:
217.115.128.0/19, 217.115.138.0/24, 212.241.192.0/19, 195.62.12.0/23, 195.60.208.0/22, 92.51.128.0/18, 87.230.0.0/17, 87.230.0.0/20, 83.219.40.0/21, 80.237.128.0/17, 80.237.160.0/20, 80.237.152.0/21

It seems that traffic from and to these addresses is currently lost somewhere within the global crossing (GBLX) network.

We have opened a ticket with GBLX to have a look at this issue.

Actions:


2008-03-18 09:45
The issue seems to be resolved.
We have not received confirmation from GBLX yet but
traffic to and from AS20773 is flowing again.


2008-03-17 16:25
Investigations indicate that the problem is within the GBLX network. All traffic from and to AS20773 seems to be affected.

2008-03-17 14:29
The issue is confirmed to the customer and being investigated.

2008-03-17 12:17
Customer complains about connectivity issues to hosteurope.de.
The issue is investigated internally.



For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.