SWITCHlan Trouble Tickets

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Ticket 20081231_1

Ticket Number: 20081231_1Ticket State: CLOSED
Ticket Opened: 2008-12-31 22:25Ticket Closed: 2009-01-07 13:55
Ticket Description: Router swiYV2 down

Problem Description:

2008-12-31 21:27
Router swiYV2 was not reachable any more.
Due to bad weather conditions, there were several power outages in the Yverdon area.
As the power supply finally recovered the fuses of UPS were blown. This prevented an automatic restart.

Affected:

From 2008-12-31 21:27 until 2009-01-01 11:44
Impact: Total loss of connectivity
Sites/Services: HEIG-VD



Actions:


2009-01-01 18:40
www.heig-vd.ch is reachable again since about 13:30 today.

2009-01-01 12:54
swiYV2 is up and reachable again.
No service (www, DNS) of HEIG-VD seem to be reachable though.
HEIG is informed by SMS.

2009-01-01 11:17
HEIG contacted by phone.
There were/are several power outages in the region of Yverdon.
Someone of HEIG will locally check the router this afternoon.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.