|Ticket Number:||20090513_1||Ticket State:||CLOSED|
|Ticket Opened:||2009-05-13 16:29||Ticket Closed:||2010-01-18 15:15|
|Ticket Description:||SWITCH access router swiGE1 crashed|
Problem Description:The SWITCH access router swiGE1.switch.ch at the PoP UniMail, Geneva unexpectedly crashed today at 15:24. We are working together with the on site staff from the University of Geneva in order to recover the router. Estimated time of repair unknown.
Affected:From 2009-05-13 15:25 until 2009-05-14 10:25
Impact: total loss of connectivity
Sites/Services: IBM Geneva Labs
The router swiGE1 has been running stable for a couple of days after the repair. Closing ticket.
The router's supervisor engine has been replaced. All services have been restored. We will closely monitor the router for the next 24 hours.
Local serial terminal connected, trying to boot using an older software image. Unfortunately the router reports a cache error. We have to replace the supervisor engine. While the access to the building is possible only during office hours this action will be performed tomorrow Thursday.
The router swiGE1 has been power-cycled. Unfortunately this action didn't recover the device.
SWITCH alerted University of Geneva staff
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.