SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20100205_1

Ticket Number: 20100205_1Ticket State: CLOSED
Ticket Opened: 2010-02-05 09:22Ticket Closed: 2010-02-05 10:24
Ticket Description: Meteoschweiz backup access down

Problem Description:

Since Thursday 4.2.2010 19:00 the internet access port for Meteoschweiz on the SWITCh router swiSMA1.switch.ch is down. The cause is not yet known.
Production traffic is not affected and flowing normally over the alternative path.

Affected:

From 2010-02-04 19:00 until undefined
Impact: no more redundancy
Sites/Services: METEOCH


Actions:


2010-02-05 10:25
Meteoschweiz informed us that their bridging firewall is defective and will be replaced. The alarm is gone since they bypassed their firewall.

2010-02-05 09:25
Meteoschweiz Helpdesk alerted. They confirm they have an alarm as well. An ethernet switch is possibly broken. They will inform us, when more details will become available.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.