SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20100325_2

Ticket Number: 20100325_2Ticket State: CLOSED
Ticket Opened: 2010-03-25 11:01Ticket Closed: 2010-04-13 13:17
Ticket Description: Scheduled Maintenance on DWDM equipment
Scheduled Starttime: Scheduled Endtime:

Problem Description:

2010-03-29 08:00 - 18:00
New firmware will be installed on our Sorrento DWDM equipment.
This will affect the whole SWITCH backbone. Short interruptions of some links are possible.
The CBF link CNAF-GRIDKA-LHCOPN-001 will be down for a few minutes.
Other Services are not affected. All traffic will be automatically routed over backup links.

Affected:

From 2010-03-29 08:00 until 2010-03-29 18:00
Impact: no impact
Sites/Services: network connectivity


From 2010-03-29 08:00 until 2010-03-29 18:00
Impact: no impact
Sites/Services: CBF link CNAF-GRIDKA-LHCOPN-001


Actions:


2010-03-29 16:10
Firmware upgrade is successfully completed.
Although no link was interrupted at any time - management access to some devices of our DWDM equipment was not possible for some minutes.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.