SWITCHlan Trouble Tickets

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Ticket 20120202_2

Ticket Number: 20120202_2Ticket State: CLOSED
Ticket Opened: 2012-02-02 15:04Ticket Closed: 2012-02-08 11:31
Ticket Description: Fiber cut between MY and BR

Problem Description:

Due to a fiber cut between Martigny and Sierre the following links are currently down:

- CERN-CNAF-LHCOPN-002
- VSnet LambdaTunnel St. Maurice - Brig
- swiMA2 - swiEL2
- swiBLU2 - swiMY2
- swiBR2 - swiMY2
- swiBR2 - swiEL2

Affected:

From 2012-02-02 14:30 until 2012-02-08 10:44
Impact: no more redundancy
Service: P2P/OPN
Sites: LRG-BLU


From 2012-02-02 14:30 until 2012-02-08 10:44
Impact: no more redundancy
Service: P2P/OPN
Sites: RERO-UNIL-my2-ls2


From 2012-02-02 14:30 until 2012-02-08 10:44
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: CERN-CNAF-LHCOPN-002


Actions:


2012-02-08 11:31
The fiber cut has finally be repair. All links came up and were tested successfully.

2012-02-07 16:56
SBB informed us again of another delay. The new cables has been put in place but they will not start splicing until tomorrow.

2012-02-06 16:07
SBB just informed us that they did some preparation work today and that they are ready to re-splice about 20 meters of new cables tomorrow. They start splicing in the morning and our links should be available again during the day. Note, that they have to splice two entire cables at two points.

2012-02-06 14:15
Today at 11:00, SBB informed us that the repair work will take longer than originally planned. In the meantime, they plan to install a workaround. They will inform us this afternoon.

2012-02-03 18:29
Some film footage about this incident can be found tinyurl.com slash 6w6e8ll (can't insert URL's in tickets). Note that the whole construction fell exactly onto the pipeline corridor carrying the fibers.

2012-02-03 16:55
SBB informed us that the repair of this fiber will take much longer than usually planned. The fiber will be repaird until Monday, 6 February 2012, 12:00.

2012-02-03 11:05
SBB informed us that this fiber cut is due to a collapsed scaffold near Martigny. The cable will be spliced today and should be ready at about 16 o'clock.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.