SWITCHlan Trouble Tickets

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Ticket 20070508_2

Ticket Number: 20070508_2Ticket State: CLOSED
Ticket Opened: 2007-05-08 22:35Ticket Closed: 2007-05-22 11:21
Ticket Description: SWITCH backbone router swiBA2 unreachable

Problem Description:

The router swiBA2 at PoP IW Basel became unstable and crashed after a software upgrade. The problem started on 8.5.07 after 22:00

Actions:


2007-05-22 11:21
Since the router has been running perfectly with the older IOS image, we close the case. At any rate, we will not attempt to install the new release until we get information from Cisco about the problem that caused the crashes (and hopefully a software version with a fix).

2007-05-14 15:00
We opened a case with our Cisco service provider about the crashes under the new software.

2007-05-08 23:00
The router has been remotely recovered and the normal operation has been restablished.

2007-05-08 22:35
A power-cycle will be carried out on 9.5.07 between 07:00 and 08:00


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.