SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160530_2

Ticket Number: 20160530_2Ticket State: CLOSED
Ticket Opened: 2016-05-30 22:15Ticket Closed: 2016-05-30 22:27
Ticket Description: PSI customer access port down

Problem Description:

Tonight, the PSI primary access port on swiPS1 was down for about 15 minutes. The reason is unknown to us. We suspect an outage on the customer access device. The port came up again. All services are restored and working normally.


From 2016-05-30 21:52 until 2016-05-30 22:06
Impact: no more redundancy
Service: network access
Sites: PSI


2016-05-30 22:27
The customer confirmed that there was an hardware issue on their side. Closing ticket.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.