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Ticket 20160904_1

Ticket Number: 20160904_1Ticket State: CLOSED
Ticket Opened: 2016-09-04 21:33Ticket Closed: 2016-09-05 10:01
Ticket Description: ITIS unreachable

Problem Description:

Our site ITIS/SPEAG in Zurich is unreachable.


From 2016-09-04 21:08 until 2016-09-05 09:35
Impact: Total loss of connectivity
Service: network access
Sites: ITIS


2016-09-05 10:02
The router has been replaced. All services are up again. We close the ticket.

2016-09-05 09:06
The device seems to be properly powered, but is in a bad state. We suspect that the router is broken.
A replacement device is set up and ready to be brought on site in a few minutes.

2016-09-05 08:05
Somebody on site will check, if the device is powered properly.

2016-09-04 21:44
recipient list updated

2016-09-04 21:37
The problem is likely related to a major power failure in downtown Z├╝rich, affecting urban districts 1+4.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.