SWITCHlan Trouble Tickets

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Ticket 20170125_2

Ticket Number: 20170125_2Ticket State: CLOSED
Ticket Opened: 2017-01-25 08:35Ticket Closed: 2017-01-25 08:35
Ticket Description: Loss of service for client HES-SO

Problem Description:

HES-SO Siège in Delémont has lost connectivity around 17:30 on Thursday 19.1.2017.
[This ticket has been issued well after the event for documentation purposes. Time stamps are approximate only]


From 2017-01-19 17:30 until 2017-01-19 21:15
Impact: Total loss of connectivity
Service: P2P/OPN

From 2017-01-25 17:30 until 2017-01-25 21:15
Impact: Total loss of connectivity
Service: network access


2017-01-19 21:15
Connectivity has been restored after client's intervention. No further details are known.

2017-01-19 20:50
First investigations have not revealed any visible problems on SWITCH's network. Call back to client suggesting to analyze their own systems.

2017-01-19 20:15
SBB NMC gets emergency call from HES-SO and alerts SWITCH staff at home.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.