SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20211015_1

Ticket Number: 20211015_1Ticket State: CLOSED
Ticket Opened: 2021-10-15 08:51Ticket Closed: 2021-11-08 08:46
Ticket Description: Scheduled Maintenance NYC-PAR (6.11.2021)
Scheduled Starttime: 2021-11-06 04:00:00Scheduled Endtime: 2021-11-06 10:00:00

Problem Description:

GEANT Ticket: 2021101434004787

The circuit provider has announced planned maintenance in the above window to
perform essential fibre splicing works. Services should be considered at risk throughout the entire window.


From 2021-11-06 05:00 until 2021-11-06 11:00
Impact: Total loss of connectivity
Service: P2P/OPN


2021-11-08 08:46
This maintenance has now been completed. NMS reports no outstanding issues.

2021-10-28 08:19
This maintenance has now been rescheduled from October 30th to November 6th 2021. Please find the new date and time above.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.