SWITCHlan Trouble Tickets

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Ticket 20111021_1

Ticket Number: 20111021_1Ticket State: CLOSED
Ticket Opened: 2011-10-21 11:22Ticket Closed: 2011-10-21 11:22
Ticket Description: Router swiYV2 crashed

Problem Description:

The router swiYV2 crashed yesterday evening with a software-forced reload at 21:45.
This lead to an outage for about 6 minutes of the internet connectivity of HEIG-VD.


From 2011-10-20 21:45 until 2011-10-20 21:51
Impact: no more redundancy
Service: network access

From 2011-10-20 21:45 until 2011-10-20 21:51
Impact: Total loss of connectivity
Service: network access
Sites: HEIG-VD


2011-10-21 11:28
Documentation of the crash. If a crash reoccur a case at Cisco will be opened and hardware replacement will be considered.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.