|Ticket Number:||20160325_2||Ticket State:||CLOSED|
|Ticket Opened:||2016-03-25 21:57||Ticket Closed:||2016-04-27 08:57|
|Ticket Description:||HFTM customer port down|
Problem Description:Since today at 16:36, the customer access port of HFTM is down. The reason therefore is unknown. Our side seems to be OK, so we suspect an issue on the customer access equipment.
Affected:From 2016-03-25 16:36 until 2016-03-29 08:38
Impact: Total loss of connectivity
Service: network access
HFTM fixed their side of the access link. The port came up again. All services restored. Closing ticket.
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