SWITCHlan Trouble Tickets

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Ticket 20160427_1

Ticket Number: 20160427_1Ticket State: CLOSED
Ticket Opened: 2016-04-27 13:58Ticket Closed: 2016-04-28 20:20
Ticket Description: Balgrist Access Port down

Problem Description:

Today at 13:49, our router swiUKB1 lost one power feed and the customer access port went down. We suspect the customer access router to be down as well.


From 2016-04-27 13:49 until 2016-04-27 14:06
Impact: Total loss of connectivity
Service: network access
Sites: UKB


2016-04-28 20:20
All services have been stable for a day. Closing ticket.

2016-04-27 14:25
Both, the power feed as well as the customer access port were restored until 14:06. All services are up again. The reason for the outage is still unknown.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.