SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160928_1

Ticket Number: 20160928_1Ticket State: CLOSED
Ticket Opened: 2016-09-28 09:23Ticket Closed: 2016-10-24 15:10
Ticket Description: Fiber interruption between UZH and Balgrist

Problem Description:

Last night, the fiber between UZH and Balgrist was interrupted. This lead to a total loss of connectivity for Balgrist as their SWITCHlan service is not redundant. The reason is unknown at the moment. No maintenance work has been announced to us.


From 2016-09-28 02:31 until 2016-09-28 03:20
Impact: Total loss of connectivity
Service: network access
Sites: UKB


2016-10-24 15:11
Despite investigations, no reason for the interruption could be found until today. Nobody is aware of any maintenance during the time frame. We will close this ticket.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.