SWITCHlan Trouble Tickets

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Ticket 20170213_1

Ticket Number: 20170213_1Ticket State: CLOSED
Ticket Opened: 2017-02-13 12:31Ticket Closed: 2017-02-13 12:31
Ticket Description: Loss of connectivity on EHL primary access

Problem Description:

Traffic from/to the customer started to be dropped at 12:08 after installing a missing ACL on the customer port due to a software bug. The bug causes all traffic to be dropped even though the ACL itself is correct.


From 2017-02-13 12:08 until 2017-02-13 12:20
Impact: Total loss of connectivity
Service: network access
Sites: EHL

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.