|Ticket Number:||20170410_5||Ticket State:||CLOSED|
|Ticket Opened:||2017-04-10 17:03||Ticket Closed:||2017-04-12 23:32|
|Ticket Description:||loss of redundancy for site RKAU|
Problem Description:On April 10, from 14:27 to 14:45, we lost connectivity to our site in Kaiseraugst.
During cabling work unrelated to SWITCHlan, an incorrect fiber pair was pulled out at an intermediate site due to a documentation error. The fibers were replugged as soon as the mistake was noticed.
Affected:From 2017-04-10 14:27 until 2017-04-10 14:45
Impact: no more redundancy
Service: network access
The reason for the temporary outage could be located at an intermediate site where cabling work was done at that time .
Litecom reports no problem was reported on their side
contacted fiber provider
power is ok, our equipment reports no power problem
contacted local staff in Kaiseraugst, asked to check power
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.