SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20170703_1

Ticket Number: 20170703_1Ticket State: CLOSED
Ticket Opened: 2017-07-03 13:53Ticket Closed: 2017-08-07 07:57
Ticket Description: Scheduled interruption UPC fiber ITIS
Scheduled Starttime: 2017-07-19 00:01:00Scheduled Endtime: 2017-07-19 06:00:00

Problem Description:

There is maintenance by UPC (cablecom).
The fibers between ETHZ and ITIS (Zeughausstrasse 43) will be interrupted.
There is no backup link available - all services will be interrupted.


From 2017-07-19 00:01 until 2017-07-19 06:00
Impact: Total loss of connectivity
Service: network access
Sites: ITIS


2017-08-07 07:58
From our point of view there was no interruption of the fibers at all.
So far - we didn't get feedback from UPC why.
Please excuse the late closing of the ticket.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.