SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20180103_3

Ticket Number: 20180103_3Ticket State: CLOSED
Ticket Opened: 2018-01-03 14:02Ticket Closed: 2018-01-03 18:45
Ticket Description: Scheduled emergency software upgrade swiEL1
Scheduled Starttime: 2018-01-03 18:00:00Scheduled Endtime: 2018-01-03 19:00:00

Problem Description:

Due to an imminent software issue, we will upgrade our router swiEL1 between 18:00 and 19:00 tonight.
Duration is expected to be around 20 minutes.
All customer traffic will be re-routed to backup paths via swiLS2 during the upgrade.


From 2018-01-03 18:00 until 2018-01-03 19:00
Impact: no more redundancy
Service: network access


2018-01-03 18:58
swiEL1 is back online.
All services restored.

2018-01-03 18:44
swiEL1 is being reloaded for software upgrade

2018-01-03 18:09
Upgrade procedure on swiEL1 started

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.