SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20190117_1

Ticket Number: 20190117_1Ticket State: CLOSED
Ticket Opened: 2019-01-17 10:47Ticket Closed: 2019-01-24 11:54
Ticket Description: Scheduled maintenance on GEANT transatlantic link
Scheduled Starttime: 2019-01-20 04:00:00Scheduled Endtime: 2019-01-20 11:00:00

Problem Description:

There will be a maintenance on the transatlantic GEANT link from London to Washington, affecting service ID L2VPN-RKAU-INDIANAPOLIS and accordingly Link IDs:

L2VPN-RKAU-INDIANAPOLIS
L2VPN-RMUE-INDIANAPOLIS

Service will be interrupted for 3 hours due to fiber maintenance.

PLEASE NOTE: This is in addition to the maintenance on January 19th!

Original GEANT ticket below.

G√ČANT Ticket: 2018123134000313
Originator No: CHG0034418
Type: Maintenance::Planned
Status: Open

Description: [lon] PM, LON-WIX-ANA-100G LL, Internet2

Earliest Start: 20/01/2019 03:00 (UTC)
Latest Finish: 20/01/2019 10:00 (UTC)
Ticket Open: 31/12/2018 13:29 (UTC)
Ticket Close: (UTC)

AFFECTED SERVICES
-----------------
GEANT Open CC:
lon-lon_GEANTOpen_CANARIE-QNREN_15024
lon-lon_GEANTOpen_Internet2-Netherlight_15034
lon-lon_GEANTOpen_Netherlight-WIX

GEANT Plus:
lon-lon_SYNGENTA_JANET-INTERNET2_17052 ((JPNS00102))
lon-lon_GEANTOpen_INTERNET2-NETHERLIGHT_18073
gen-lon_MISC_SWITCH-INTERNET2_18045
lon-lon_LHC_Canarie-CERN_15014
ams-lon_GEANTOpen_NORDUNET-INTERNET2_17022
lon-lon2_GEANTOpen_INTERNET2-SINET_06002
lon-lon_MISC_GEANT-INTERNET2_9940169

IP Access:
EUMET-JEUNO-LON-CLPK-16027 (WIX-WASH2-WASH2-VLAN-01547)

IP Peering - R&E:
UK-Internet2
UK-CANARIE-4050
UK-WIX (GLOBAL-LOND-WIX-100GE-01601)
UK-RedCLARA-LON

L3 VPN:
CANARIE LHCONE LON L3VPN

LATEST UPDATE
-------------
> The maintenance did not go ahead as planned and has been rescheduled to
> 20/01/2019 0300 - 1000 UTC. Please note this ticket will still cover the new
> maintenance time.


Affected:

From 2019-01-20 04:00 until 2019-01-20 11:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-INDIANAPOLIS


Actions:


2019-01-24 11:54
Maintenance complete according to GEANT.
Closing Ticket.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.