SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20190211_1

Ticket Number: 20190211_1Ticket State: CLOSED
Ticket Opened: 2019-02-11 15:21Ticket Closed: 2019-02-11 16:02
Ticket Description: 100G Linecard reboot - swiZH1

Problem Description:

The 100G line-card in swiZH1 crashed and cold started.
No service was affected, due to being redundant.
The capacity was reduced, but no limits were reached.

All traffic was rerouted over alternate paths.


From 2019-02-05 19:50 until 2019-02-05 19:53
Impact: no more redundancy
Service: network access
Sites: ETH

From 2019-02-05 19:50 until 2019-02-05 19:53
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: ETHZ-BSSE-zh1-bs1

Note: ETHZ-BSSE-ez3-ba3 provides redundancy for the OPN.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.