SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20190326_2

Ticket Number: 20190326_2Ticket State: CLOSED
Ticket Opened: 2019-03-26 10:28Ticket Closed: 2019-04-04 09:08
Ticket Description: Scheduled maintenance on GEANT transatlantic link PAR-NYC
Scheduled Starttime: 2019-04-04 02:00:00Scheduled Endtime: 2019-04-04 08:00:00

Problem Description:

GEANT has announced a scheduled maintenance on the 100G link from Paris to New York.

This affects the services SWITCH Service ID: L2VPN-RKAU-SANTACLARA as well as SYNGENTA-INTERNET2. An outage of 6 hours is expected on those services from April 4th 02:00 until 08:00 local time (CEST, UTC+2).

Note this is a different maintenance from the one on April 7th.

Original GEANT ticket below:

G√ČANT Ticket: 2019032634000204
Originator No: PE2019030628011
Type: Maintenance::Planned
Status: Open

Description: [nyc] PM, NYC-PAR-LeasedSpan, Global Cloud Xchange

Earliest Start: 04/04/2019 00:00 (UTC)
Latest Finish: 04/04/2019 06:00 (UTC)
Ticket Open: 26/03/2019 06:15 (UTC)
Ticket Close: (UTC)

AFFECTED SERVICES
-----------------
GEANT Plus:
gen-par_MISC_SWITCH-INTERNET2_18046
par-par_MISC_GEANT-INTERNET2_9940539
fra-par_JAXA_DFN-SINET_14005
gen-nyc_Grid5000_Renater-SINET_07201
ams-par_GEANTOpen_NORDUNET-INTERNET2_17008 (Netherlight: 5053VL_GEANT-NORDUNET(VLAN2023))
lon-nyc_OFELIA_Internet2-JANET_12002 (JANET ID: JPNS00035)
lon-par_ESnet-UbuntuNet_14020
ams-bru_GTS_Belnet-iMinds_15008
bru-par_iMinds_Belnet-RNP_1505
gen-par_SYNGENTA_SWITCH-INTERNET2_17045
bru-par_GENI_Belnet-Internet2_13012_1-50
ams-par_SINET-SD-WAN_SINET-SINET_17091
ams-par_SINET-SD-WAN_SINET-SINET_17090
par-par_LSST_RENATER-INTERNET2_16005

IP Access:
EUMET-JEUNO-PAR-DENV-16026 (I2-DENV-NEWY32AOA-VLAN-57967)

IP Peering - R&E:
FR-SINET-207
FR-CANARIE-205
FR-Internet2-102
FR-MANLAN (MAN-NEWY32AOA-PARIS-100GE-01667)
FR-CANARIE-204
FR-RedCLARA
FR-ESnet-212
FR-TWAREN-221

L3 VPN:
RNP peering-LHCONE VRF
CANARIE LHCONE PAR L3VPN
SINET LHCONE PAR L3VPN
ESNET LHCONE PAR L3VPN
Internet2 LHCONE PAR L3VPN

LATEST UPDATE
-------------
> The circuit provider has announced a planned maintenance in the above window
> to perform essential maintenance. An outage of 6 hours is expected, however
> the entire window is reserved.

This maintenance has been completed successfully. NMS shows no outstanding
issues.

Affected:

From 2019-04-04 02:00 until 2019-04-04 08:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-SANTACLARA, SYNGENTA-INTERNET2


Actions:


2019-04-04 09:08
Maintenance completed, no outstanding issues


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.