|Ticket Number:||20190409_2||Ticket State:||CLOSED|
|Ticket Opened:||2019-04-09 16:19||Ticket Closed:||2019-05-03 14:17|
|Ticket Description:||Scheduled backup maintenance window on GEANT transatlantic link PAR-NYC|
|Scheduled Starttime:||2019-05-02 22:00:00||Scheduled Endtime:||2019-05-03 06:00:00|
Problem Description:GEANT has announced a scheduled backup maintenance window on the 100G link from Paris to New York.
This affects the services SWITCH Service ID: L2VPN-RKAU-SANTACLARA as well as SYNGENTA-INTERNET2. An outage of 2 hours is expected on those services between May 2nd 22:00 and May 3rd 06:00 local time (CEST, UTC+2)
This is a backup maintenance window for the one planned on April 30th and will only be in effect in case that one is unsuccessful.
Original GEANT ticket below:
GÉANT Ticket: 2019040934000584
Originator No: PE2019040428300
Description: [par] PM, NYC-PAR-LeasedSpan, Global Cloud Exchange
Earliest Start: 02/05/2019 20:00 (UTC)
Latest Finish: 03/05/2019 04:00 (UTC)
Ticket Open: 09/04/2019 10:50 (UTC)
Ticket Close: (UTC)
ams-par_GEANTOpen_NORDUNET-INTERNET2_17008 (Netherlight: 5053VL_GEANT-NORDUNET(VLAN2023))
lon-nyc_OFELIA_Internet2-JANET_12002 (JANET ID: JPNS00035)
IP Peering - R&E
RNP peering-LHCONE VRF
CANARIE LHCONE PAR L3VPN
SINET LHCONE PAR L3VPN
ESNET LHCONE PAR L3VPN
Internet2 LHCONE PAR L3VPN
> The circuit provider has announced planned maintenance in the above window to
> perform network optimization. An outage of 2 hours is expected for unprotected
> services and protected services will be at risk only however, the entire
> window is reserved.
> This is a backup window for the maintenance listed under TT#2019040934000521
Affected:From 2019-05-02 22:00 until 2019-05-03 06:00
Impact: Total loss of connectivity
Sites: RKAU-SANTACLARA, SYNGENTA-INTERNET2
GEANT: This maintenance has now been completed. NMS reports no outstanding issues.
The maintenance end time was wrong, it will end at 6:00 local time instead of 2:00.
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.