SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20090805_1

Ticket Number: 20090805_1Ticket State: CLOSED
Ticket Opened: 2009-08-05 07:33Ticket Closed: 2009-08-05 08:50
Ticket Description: Outage UZH, PHZH

Problem Description:

UZH and PHZH completely lost network connectivity to SWITCHlan.
The SWITCH access router is reachable.
It seems the UZH router lost the default route to SWITCH around 00:31 this Wednesday morning (05.08.09).
UZH NOC was able to fix the problem around 08:50.


From 2009-08-05 00:31 until 2009-08-05 08:50
Impact: Total loss of connectivity
Sites/Services: UZH


2009-08-05 08:51
UZH and PHZH are both reachable again.

2009-08-05 07:35
PHZH called to ask if there is any known problem

2009-08-05 07:09
UZH called to ask if there is any known problem

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.