SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20090825_1

Ticket Number: 20090825_1Ticket State: CLOSED
Ticket Opened: 2009-08-25 07:17Ticket Closed: 2009-08-25 08:34
Ticket Description: PFT not reachable

Problem Description:

2009-08-25 06:30-06:55
PFT lost Network access. Both routers PFT1 and PFT2 were not reachable.
A power outage or an unannounced maintenance may have caused a shutdown of the routers.


From 2009-08-25 06:30 until 2009-08-25 06:30
Impact: Total loss of connectivity
Sites/Services: PFT


2009-08-25 08:35
In the context of scheduled maintenance of the power supply at PFT location - the routers had been switched off.

2009-08-25 06:55
PFT1 and PFT2 are up again.
The reason for the interruption is still unknown

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.