SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20070809_1

Ticket Number: 20070809_1Ticket State: CLOSED
Ticket Opened: 2007-08-09 14:23Ticket Closed: 2007-08-09 14:23
Ticket Description: Power outage Euresearch Headoffice Bern

Problem Description:

The access router swiEUR1.switch.ch at Euresearch Headoffice Bern was unreachable twice:

On 7.8.07 between 08:38 and 09:00 and
on 9.8.07 between 07:17 and 07:29

The outages have been caused by a power outage and subsequent power system repair


From 2007-08-07 08:38 until 2007-08-07 09:00
Impact: Total loss of connectivity
Sites/Services: Euresearch

From 2007-08-09 07:17 until 2007-08-09 07:29
Impact: Total loss of connectivity
Sites/Services: Euresearch


2007-08-09 14:20
Contacted Euresearch outsourcing IT staff and asked about any known reasons for the outage.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.