SWITCHlan Trouble Tickets

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Ticket 20160917_2

Ticket Number: 20160917_2Ticket State: CLOSED
Ticket Opened: 2016-09-17 08:52Ticket Closed: 2016-09-20 08:49
Ticket Description: Primary access SITEL/HEPFR down

Problem Description:

Since 4:20 today, the primary access of SITEL/HEPFR in Fribourg is down (port and BGP session). As our router is operating normally, we suspect an issue on the customer access router.


From 2016-09-17 04:20 until 2016-09-17 10:11
Impact: no more redundancy
Service: network access
Sites: ETAT-FR


2016-09-20 08:50
The customer port came up again the same day at 10:11. The reason is still unknown to us. Closing ticket.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.