|Ticket Number:||20170411_2||Ticket State:||CLOSED|
|Ticket Opened:||2017-04-11 17:13||Ticket Closed:||2017-04-12 18:47|
|Ticket Description:||Scheduled software upgrade swiSNF2|
|Scheduled Starttime:||2017-04-13 06:00:00||Scheduled Endtime:||2017-04-13 06:30:00|
Problem Description:Due to security and bug fixes we will upgrade the software of our router swiSNF2 on Thursday, April 13th between 06:00 and 06:30.
Internet access of SNF will be unavailable during the upgrade which takes about 20 minutes.
* UPGRADE CANCELLED *
Affected:From 2017-04-13 06:00 until 2017-04-13 06:30
Impact: Total loss of connectivity
Service: network access
Upgrade has been cancelled as we noticed that the model used at SNF is not affected by the security bug at all.
New time slot for upgrade assigned, Thursday, April 13th 2017, between 06:00 and 06:30.
Upgrade time slot has been suspended on request of SNF. New time to be determined this afternoon.
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.