SWITCHlan Trouble Tickets

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Ticket 20180207_1

Ticket Number: 20180207_1Ticket State: CLOSED
Ticket Opened: 2018-02-07 14:01Ticket Closed: 2018-02-14 11:57
Ticket Description: Unexpected reboot swiGLA1

Problem Description:

The software of our router swiGLA1 crashed and caused the device to reboot.
For the time of the reboot the secondary access of EHL was down, so there was no more redundancy.

We currently have no indication of what exactly caused the crash but we're closely monitoring the device for further problems.


From 2018-02-07 13:39 until 2018-02-07 13:56
Impact: no more redundancy
Service: network access
Sites: EHL


2018-02-14 11:57
Closing case, router has been running stable for the past week.

2018-02-07 14:24
Impact corrected, removed Sommet-GL and added EHL.
Sommet-GL was not impacted.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.