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Ticket 20190417_1

Ticket Number: 20190417_1Ticket State: CLOSED
Ticket Opened: 2019-04-17 10:19Ticket Closed: 2019-05-02 18:29
Ticket Description: Link flaps on the GEANT 100G transatlantic link LON-WIX

Problem Description:

We have received a notification from GEANT that the link from London to Washington flapped twice briefly around 9:55 CEST.
This might have affected service ID L2VPN-RKAU-INDIANAPOLIS and accordingly Link IDs:

L2VPN-RKAU-INDIANAPOLIS
L2VPN-RMUE-INDIANAPOLIS


Original GEANT ticket below:

G√ČANT Ticket: 2019041734000194
Type: Incident
Status: open
Priority: Priority 2

Description: [lon] Multiple Services flapped DOWN

Incident Start: 17/04/2019 07:55 (UTC)
Incident End: (UTC)
Ticket Open: 17/04/2019 07:55 (UTC)
Ticket Close: (UTC)

AFFECTED SERVICES
-----------------
IP Peering - R&E:
UK-Internet2
UK-CANARIE-4050
UK-RedCLARA-LON
UK-WIX (GLOBAL-LOND-WIX-100GE-01601)

L3 VPN:
CANARIE LHCONE LON L3VPN

IP Access:
EUMET-JEUNO-LON-CLPK-16027 (WIX-WASH2-WASH2-VLAN-01547)

LATEST UPDATE
-------------
> Services briefly flapped twice before restoring. The concerned NOC has been
> contacted pending an RFO.

Affected:

From 2019-04-17 09:55 until 2019-04-17 09:55
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-INDIANAPOLIS


Actions:


2019-05-02 18:30
GEANT has been informed by the concerned NOC after further investigations no
reason for the outage could be identified. They confirmed that there was no
abnormal behaviour on their equipment during this time. This ticket will now
close.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.