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Ticket 20190418_1

Ticket Number: 20190418_1Ticket State: CLOSED
Ticket Opened: 2019-04-18 11:38Ticket Closed: 2019-05-06 07:52
Ticket Description: Scheduled maintenance on GEANT transatlantic link PAR-NYC
Scheduled Starttime: 2019-05-03 22:00:00Scheduled Endtime: 2019-05-04 02:00:00

Problem Description:

GEANT has announced a scheduled maintenance on the 100G link from Paris to New York.

This affects the services SWITCH Service ID: L2VPN-RKAU-SANTACLARA as well as SYNGENTA-INTERNET2. An outage is expected on those services between May 3rd 22:00 and May 4th 02:00 local time (CEST, UTC+2)

Original GEANT ticket below:

G√ČANT Ticket: 2019041734000363
Originator No: PE2019040428304
Type: Maintenance::Planned
Status: Open

Description: [par] PM, NYC-PAR-LeasedSpan, Global Cloud Xchange

Earliest Start: 03/05/2019 20:00 (UTC)
Latest Finish: 04/05/2019 00:00 (UTC)
Ticket Open: 17/04/2019 09:33 (UTC)
Ticket Close: (UTC)

AFFECTED SERVICES
-----------------
GEANT Plus:
gen-par_MISC_SWITCH-INTERNET2_18046
par-par_MISC_GEANT-INTERNET2_9940539
fra-par_JAXA_DFN-SINET_14005
gen-nyc_Grid5000_Renater-SINET_07201
lon-par_ESnet-UbuntuNet_14020
ams-par_GEANTOpen_NORDUNET-INTERNET2_17008 (Netherlight: 5053VL_GEANT-NORDUNET(VLAN2023))
lon-nyc_OFELIA_Internet2-JANET_12002 (JANET ID: JPNS00035)
ams-bru_GTS_Belnet-iMinds_15008
bru-par_iMinds_Belnet-RNP_1505
gen-par_SYNGENTA_SWITCH-INTERNET2_17045
bru-par_GENI_Belnet-Internet2_13012_1-50
par-par_LSST_RENATER-INTERNET2_16005
ams-par_SINET-SD-WAN_SINET-SINET_17091
ams-par_SINET-SD-WAN_SINET-SINET_17090

IP Access:
EUMET-JEUNO-PAR-DENV-16026 (I2-DENV-NEWY32AOA-VLAN-57967)

IP Peering - R&E:
FR-SINET-207
FR-Internet2-102
FR-MANLAN (MAN-NEWY32AOA-PARIS-100GE-01667)
FR-TWAREN-221
FR-CANARIE-204
FR-ESnet-212
FR-RedCLARA
FR-CANARIE-205

L3 VPN:
RNP peering-LHCONE VRF
CANARIE LHCONE PAR L3VPN
SINET LHCONE PAR L3VPN
ESNET LHCONE PAR L3VPN
Internet2 LHCONE PAR L3VPN

LATEST UPDATE
-------------
> The circuit provider has announced a planned maintenance in the above window
> to perform network optimisation. An outage is expected throughout the entire
> window.

Affected:

From 2019-05-03 22:00 until 2019-05-04 09:31
Impact: no impact
Service: P2P/OPN
Sites: RKAU-SANTACLARA, SYNGENTA-INTERNET2


Actions:


2019-05-06 07:52
Apparently the maintenance work took longer than expected and the window was extended to 0900 UTC.

GEANT: "The circuit provider has confirmed this is due to the earlier maintenance
window (GEANT TT#2019041734000363) being extended due ongoing troubleshooting
of a high span loss issue between 60 Hudson Street and 111 8th Avenue in the
US. The expected end time of the maintenance window is now 0900 UTC."

The effective downtime was until 0931 CEST (UTC+2).

Closing ticket.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.