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Ticket 20190507_1

Ticket Number: 20190507_1Ticket State: CLOSED
Ticket Opened: 2019-05-07 09:23Ticket Closed: 2019-06-18 08:51
Ticket Description: Scheduled GEANT Geneva router upgrade impacting L2 links to Internet2 and JANET
Scheduled Starttime: 2019-06-12 18:00:00Scheduled Endtime: 2019-06-12 20:00:00

Problem Description:

Scheduled software upgrade on the GEANT router in Geneva that terminates our L2 links to Internet2.

This affects the following SWITCH Service IDs:
L2VPN-RKAU-SANTACLARA
L2VPN-RKAU-INDIANAPOLIS
SYNGENTA-INTERNET2
SYNGENTA-JANET

An outage is expected on those services between June 12 18:00 and 20:00 local time (CEST, UTC+2).
Outage duration is expected to be around 5 minutes, but the whole window is to be considered at risk.

Original GEANT ticket id: 2019050634000739

Affected:

From 2019-06-12 18:00 until 2019-06-12 20:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: RKAU-INDIANAPOLIS, RKAU-SANTACLARA, SYNGENTA-INTERNET2, SYNGENTA-JANET


Actions:


2019-06-18 08:51
Maintenance has been completed as scheduled, closing the ticket.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.