SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20200713_1

Ticket Number: 20200713_1Ticket State: CLOSED
Ticket Opened: 2020-07-13 07:01Ticket Closed: 2020-07-16 04:22
Ticket Description: Scheduled software upgrade swiSNF1 (16.7.2020)
Scheduled Starttime: 2020-07-16 04:00:00Scheduled Endtime: 2020-07-16 05:00:00

Problem Description:

We will upgrade the software of our router swiSNF1 on Thursday July 16th between 4:00 and 5:00.
The upgrade will take about 20 minutes during which there will be no more redundancy for SNF.
All traffic will continue to flow via the primary path, so no traffic impact is expected.

Affected:

From 2020-07-16 04:00 until 2020-07-16 04:20
Impact: no more redundancy
Service: network access
Sites: SNF


Actions:


2020-07-16 04:20
Router back online, all services restored

2020-07-16 04:00
Router rebooted for software upgrade


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.