SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20211109_1

Ticket Number: 20211109_1Ticket State: CLOSED
Ticket Opened: 2021-11-09 13:40Ticket Closed: 2021-11-19 09:29
Ticket Description: Scheduled fiber rehoming at CSCS Lugano
Scheduled Starttime: 2021-11-18 14:00:00Scheduled Endtime: 2021-11-18 17:00:00

Problem Description:

UPC has to relocate a fiber trunk near the CSCS data center in Lugano. Thanks to redundant fiber routes, the SWITCHlan services will continue to work normally. However the redundancy for the CSCS supercomputing center will be impacted.
Following links will be interrupted:
1) Lugano - via Massagno - Manno (direction San Bernardino)
2) Lugano - Locarno (direction Valais/Geneva)

Affected:

From 2021-11-18 14:35 until 2021-11-18 16:10
Impact: no more redundancy
Service: P2P/OPN
Sites: EHB-LG, WSL-CAD-wsl2-caw2


From 2021-11-18 14:35 until 2021-11-18 16:05
Impact: no more redundancy
Service: network access
Sites: CSCS, TI-EDU


Actions:


2021-11-18 16:30
The fibers have been successfully moved and put into operation

2021-11-18 14:35
The fiber re-homing has started. Five links changed state to down


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.