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Ticket 20211117_1

Ticket Number: 20211117_1Ticket State: CLOSED
Ticket Opened: 2021-11-17 11:30Ticket Closed: 2021-11-18 15:00
Ticket Description: Fiber link Uni Bern to SNF down

Problem Description:

Since today 11:22 the link between University of Bern and Swiss National Science Foundation is interrupted.

Affected:

From 2021-11-17 11:22 until 2021-11-17 14:50
Impact: no more redundancy
Service: network access
Sites: SNF


Actions:


2021-11-18 15:00
No other issues have been observed with the involved fiber. Closing ticket

2021-11-17 14:50
EWB repaired the fiber cable. The link is up. Redundancy for SNF restored.

2021-11-17 14:25
Called EWB (fiber provider). They are investigating our incident. They might know what caused this outage.

2021-11-17 12:40
Uni Bern staff reported no fiber works have been carried out at site UNIBE/H4.

2021-11-17 11:40
Correction: LOS is present of both router's ports.

2021-11-17 11:30
We started with troubleshooting. SWIBE3 receives some low signal.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.