SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20211117_1

Ticket Number: 20211117_1Ticket State: CLOSED
Ticket Opened: 2021-11-17 11:30Ticket Closed: 2021-11-18 15:00
Ticket Description: Fiber link Uni Bern to SNF down

Problem Description:

Since today 11:22 the link between University of Bern and Swiss National Science Foundation is interrupted.


From 2021-11-17 11:22 until 2021-11-17 14:50
Impact: no more redundancy
Service: network access
Sites: SNF


2021-11-18 15:00
No other issues have been observed with the involved fiber. Closing ticket

2021-11-17 14:50
EWB repaired the fiber cable. The link is up. Redundancy for SNF restored.

2021-11-17 14:25
Called EWB (fiber provider). They are investigating our incident. They might know what caused this outage.

2021-11-17 12:40
Uni Bern staff reported no fiber works have been carried out at site UNIBE/H4.

2021-11-17 11:40
Correction: LOS is present of both router's ports.

2021-11-17 11:30
We started with troubleshooting. SWIBE3 receives some low signal.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.