|Ticket Number:||20211117_1||Ticket State:||CLOSED|
|Ticket Opened:||2021-11-17 11:30||Ticket Closed:||2021-11-18 15:00|
|Ticket Description:||Fiber link Uni Bern to SNF down|
Problem Description:Since today 11:22 the link between University of Bern and Swiss National Science Foundation is interrupted.
Affected:From 2021-11-17 11:22 until 2021-11-17 14:50
Impact: no more redundancy
Service: network access
No other issues have been observed with the involved fiber. Closing ticket
EWB repaired the fiber cable. The link is up. Redundancy for SNF restored.
Called EWB (fiber provider). They are investigating our incident. They might know what caused this outage.
Uni Bern staff reported no fiber works have been carried out at site UNIBE/H4.
Correction: LOS is present of both router's ports.
We started with troubleshooting. SWIBE3 receives some low signal.
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