|Ticket Number:||20160626_1||Ticket State:||CLOSED|
|Ticket Opened:||2016-06-26 16:27||Ticket Closed:||2016-06-27 17:58|
|Ticket Description:||Site EIC unreachable|
Problem Description:The site EIC in Changins is unreachable. As one of our backbone links physically runs through this site (using the same fibers), we know the fibers are ok and suspect a power problem.
Affected:From 2016-06-26 15:14 until 2016-06-26 16:07
Impact: Total loss of connectivity
EIC has confirmed a short power interruption on Sunday afternoon, followed by a failure of their UPS.
second power supply is working and local endpoint of tunnel to swiYV2 is up.
EIC is reachable again, without intervention by SWITCH. The router logged "power-on" on 16:04. Only a single power supply is running.
call by SBB NMC
connectivity to swiEIC2 lost
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or call +41 44 268 15 30.