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Ticket 20170705_1

Ticket Number: 20170705_1Ticket State: CLOSED
Ticket Opened: 2017-07-05 23:09Ticket Closed: 2017-07-06 16:35
Ticket Description: Connection to EHB Zollikofen interrupted

Problem Description:

Our router swiEHBZO2 located at EHB in Zollikofen is not reachable anymore.
The reason is not known yet.


From 2017-07-05 22:45 until 2017-07-06 08:21
Impact: Total loss of connectivity
Service: network access
Sites: EHB


2017-07-06 16:35
After shut/no shut of the interface a wrong MTU size was activated.
This caused unexpected communication problems.
After fixing the MTU size the link was up and running.

2017-07-06 06:05
fibers reconnected, link up; however, the link is not working properly yet.

2017-07-06 03:58
we get confirmation that there is indeed a fiber maintenance going on, unfortunately unannounced to SWITCH

2017-07-05 22:45
link down

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.